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PTCL broadband internet DSL service

PTCL broadbank internet pakistan

I want to share my personal experience of PTCL’s so called “Broadband Internet Service”, how they are treating its customers. I am using ptcl’s DSL (256K) at my home for last two months. In the early days it worked fine but now a days it really sucks. If I calculate its average uptime, it will be maximum 10 hours a day & they are charging me for 24 hours.Problems I am facing are:

  • Disconnect after every 10-30 minutes
  • DSL is synced but IP is not assigning
  • DSL is synced, IP is assigned to my computer but internet is not working
  • Their customer service sucks. I complained many time about these problems, nobody even contacted me.

I talked to their CSR and asked to cancel the DSL service. She told me that you have to goto PTCL’s main office with all the equipments (router etc.) and recent paid telephone bill, so stupid process.

Interesting thing is, my DSL is not syncing while I am writing this review ;)

By the way a good Dial up is much better than PTCL’s DSL service because at least you can continue your online work/assignments. You can change the ISP instantly if you are facing problems but in case of DSL it is a nightmare to change the DSL provider in Pakistan.

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  1. There Are 50 Responses So Far. »

  2. Jawadmalik [Aug 3, 2010]

    call 1218

  3. Hafizajmal106 [Jul 28, 2010]

    salam sir maray net ki speed last 2 weeks say bohat slow aa rahi hay aur 30 40 min baad net disconnect ho jata hay ma nay ap ki helpline 1236 pr call ki thi apna yeh maslaa btanay k liya to unhon nay kaha k121 pr call krain laikin ye number kisi k istmaal ma nahi. PLEASE SOLVE THIS PROBLEM

  4. Mkhurramkhan [Jul 11, 2010]

    Go to high court or supreme court to complain about it. Also contact PTA. Pakistan Telecommunication Authority

  5. Usamah [Jun 27, 2010]

    aslamu alikum….is anyone using link.net connection???

  6. naveed [Jun 9, 2010]

    Sir,
    I am the user of your PTCL land line which # 02136940627
    this number has been out of order last 3 weak. i am several
    complain to Saleem center up more Branh office but they are
    not resonding in my complain pls note my complain no 92
    Dt: 03-Jun , complain no 156 Dt: 08 june.

    Kidly pay attention toward this matter from your buyest schadule.
    i shall be very thank full to you

    Tks & Brgds,
    Naveed Ahmed

  7. shahbaz ali [May 20, 2010]

    yar many dsl lagwya hoa ha or is ke speed bhot gandi ati ha 1mb ka pasya data ho or 512 kb ya 720 kb speed ati ha many nay unvirstey ka registration ka card bhi deya hoa ha lakin abhi tak mara student packeg nahi keya sir ma ap sa request karta ho ka mara student packeg kar day 2 month ho gay ha plz plz plz

  8. kamalhassanarbab [Apr 9, 2010]

    salam sir; i have ptcl broadband of 1 mb when i got connection download speed was between 600 and 800 kbs bt aftr some time i reset my modem …and now my max.speed is 128 kbs… can u tell me why this drastic change happened????? i m feeling unlucky i rest my modem….:(

  9. arsalan [Apr 7, 2010]

    yar jub manay ptcl ka net lia tub 1mb tha bht udham chalta tha ab manay 2mb karwalia hai to itna baikaar chalta hai or haraz complain karwain lakin sahi nahi hua or ab tak mai roo raha hoo aik dum baikar sarvice hai shuru mai to baray phone atay thay k hamra broadband use karain ab jub kar raha hoo too aik dum baikaar hai yar ghatiya ptcl walo ka net aik dum baikaar

  10. syedzeeshanibneali [Mar 5, 2010]

    Dear sir/madam
    I would like to mention that my telephne number 021-36923328 out of order (DSL) my internet also disturb we did alots of complaint on area complaint centre but no reply. please take an action as soon as possible and as well as my office number 021-36957307 is out of order entire business depend on it please also consider on both numbers
    thanks
    best Regards
    SYED ZEESHAN IBNE aLI

  11. Muhammad Ali [Feb 18, 2010]

    Sir, I have only one complain about PTCL DSL and it is about their coverage. I live in district Rajanpur and no DSL thing exist here and no hope yet. We all are waiting for this and we are facing very slow speed of Vfone. Tell me on which forum i can officially complain about this.

  12. ikramhassan [Feb 6, 2010]

    i m belong to Haripur. My Vilage Name is Kalu Pind. here is an neighbour Tel No. Please confirm me the availability of DSL

  13. amanat ali [Feb 2, 2010]

    abi tk dsl nai lga apply kia huay 1 week ho chuka hy 0333-6542625

  14. alihaiderzaidi [Jan 22, 2010]

    HI,
    PLEASE YOU DO DOWN RATE YOUR INTERNET SERVICE
    I CAN NOT AFFORD

    THANKS

  15. sameer [Jan 12, 2010]

    i m Sameer ptcl ki service bht hi gandi hy
    majal hy k koi bhi kam bgyr rishwat ke kr dy even k lineman tk 500,1000 mangte hy line clear krne ka
    ar to aur agr koi package change kar lo to wo bhi 3 3 month nahia ctivate hota

  16. jamilahmad [Jan 12, 2010]

    hi dear u should call at 1218 press 1 and then press 0 for oprater tell ur problem 2 him hopefully ur poblem will reasolve…….if any futher information required u can mail me at jamilahmad80@yahoo.com.
    thanx

  17. shoaib [Dec 28, 2009]

    sir im user new user ptcl and Dsl sir meri dsl or inernet k light hat 5mint bd discunt horahe hai plz sir mujhe kuch bath hain…reply..

  18. shoaib [Dec 28, 2009]

    Assalam o Alikum Bhai mujhe ptcl or DSl lagwahai 15din ho choke hain mager DSl or internet ke light 5mint bd discount hojati hai plz mail me im waiting ur anws…no 6950880

  19. shoaib [Dec 28, 2009]

    Assalam o Alikum Bhai mujhe ptcl or DSl lagwahai 15din ho choke hain mager DSl or internet ke light 5mint bd discount hojati hai plz mail me im waiting ur anws…no 6950880

  20. shoaib [Dec 28, 2009]

    Assalam o Alikum Bhai mujhe ptcl or DSl lagwahai 15din ho choke hain mager DSl or internet ke light 5mint bd discount hojati hai plz mail me im waiting ur anws…no 6950880

  21. Shoaib Ahmed [Dec 28, 2009]

    ~~Assalam o Alikum~~sir 2week phely he me ney ptcl connection liya hai ..or net be student package mera ZXmodem hai us me yar 5mint bad {DSl } ke light discont hojati hai me ney 1218 per 2 3 bar complain be kari..area me ptcl k off be gaya.koi nhi araha?? no 6950880 idont like ptclnet………..?

  22. tv2004 [Dec 16, 2009]

    We have DSL internet service from ptcl on our two phone lines. We are paying for 2MB of speed for both connections. We do have internet access on both lines but somehow the speed is too slow that our VPN keep disconnecting every 10 mintues and stays off for a while. When call to technical support, that said, everything is fine. Its too hard to narrow down the problem. The question is:

    * Is there any PTCL DSL which offers guaranteed speed i.e 1MB or 2MB
    * Is there any PTCL wireless service which offers guaranteed connection
    * Is there any PTCL service which offeres guaranteed speed without interupptions and without sharing speed

    I hope to hear from someone in Zardari's country. Please reply me at

    tv2004@hotmail.com

  23. tv2004 [Dec 16, 2009]

    We have DSL internet service from ptcl on our two phone lines. We are paying for 2MB of speed for both connections. We do have internet access on both lines but somehow the speed is too slow that our VPN keep disconnecting every 10 mintues and stays off for a while. When call to technical support, that said, everything is fine. Its too hard to narrow down the problem. The question is:

    * Is there any PTCL DSL which offers guaranteed speed i.e 1MB or 2MB
    * Is there any PTCL wireless service which offers guaranteed connection
    * Is there any PTCL service which offeres guaranteed speed without interupptions and without sharing speed

    I hope to hear from someone in Zardari's country. Please reply me at

    tv2004@hotmail.com

    Each of them we have 2mb of

  24. major9211 [Nov 27, 2009]

    for 3 weeeks now I am complaining about my slow speed,which is about 2kbps,but every time they say it will be resolved in 24 working hours,now for 3 weeks i am complaining to 1218 but no one came to fix it.

    i was wondering if ptcl officials work for 1 hour a day then it will take a month till 24 working hours.

    well lets see.

    i am thinking about taking a new isp if they r not going to fix this.

    0992-380299

    flyingskunk60@mail.ru

  25. major9211 [Nov 27, 2009]

    for 3 weeeks now I am complaining about my slow speed,which is about 2kbps,but every time they say it will be resolved in 24 working hours,now for 3 weeks i am complaining to 1218 but no one came to fix it.

    i was wondering if ptcl officials work for 1 hour a day then it will take a month till 24 working hours.

    well lets see.

    i am thinking about taking a new isp if they r not going to fix this.

    0992-380299

    flyingskunk60@mail.ru

  26. Jan [Nov 24, 2009]

    PTCL provides such a stupid service. I would like to throw the modem into a grave and not to take out anymore. If the PTCL cannot provide the best service, so then why they started this service. I hate DSL so much….!!!!!

  27. ashrafrana [Nov 24, 2009]

    Assalam-o-Alaikum,

    bhai main ne aak month pahly PTCL DSL or brodband k liye apply kia thaa, help line
    waloon ne mujhe kaha k hum abhi chak kr key btate hein k app k number pr DSL or brodband chal sakta hai ya nahi thore deer mein help waloon ne mujhe kaha k app number pr ye chal sakta hai to mere number k liye DSL ordar bok kr lia lekin 1 month k baad PTCL waloon ne ye kah kr jawab dediya k app k number pr nahi chal sakta to main ne socha k ab kisi aur company se apply krta hoon bhai agr app mere kuch help kr sakte hein to plz main app k jawab ka intazar krha hoon,

  28. Kamran ul haq [Nov 22, 2009]

    Asalaam-o-Alakum,

    For the last 1 week i am continuously complaining about my DSL problem but no one cares. I pay about 1000/month for what ? My modem's DSL light is continuously blinking and i have told at 1218 many times my complaint number were 134,90,26. I am going to disconnect this worst DSL connection in Pakistan. 03334241913

  29. azhar [Nov 22, 2009]

    salam_ i am new in dsl service just one month but i have serious problem in dsl service its works only 10 mnts and break service i already complan man says ur cable falt he sent me cable but ur lineman last 3days not come plese solve my dsl problem as soon as possible! thanks&regard (my phone no is 302060)

  30. abdullahbhatti [Nov 6, 2009]

    Any information baout PTC DSL/BROADBAND in BHAKKAR/DARYA KHAN.
    Muhammad Abdullah Bhatti
    DSL/ Braodband Bhakkar

    0300.4614398

  31. azeemullahkhan [Oct 30, 2009]

    my dsl is having very slow speed when it was new its speed was 89kb/s-91kb/s and now it is 13-17kb/s

  32. ubaid444 [Oct 28, 2009]

    this is my 2nd mail.i hope u will take action .i take the ptcl dsl connection 2 months ago.and it is not working from the start.i have registered a complaint but no action has been taken till now.and moreover the dsl line man of the wapda town exchange and the officers even donot know how to treat the customers they use harsh language.i have also complaint to the asst.manager mr. zeeshan at the township exchange that these people of wapda town exchange are not solving my problem or had use a harsh language but he has not taken any action inspite of my continous complaint.plzzzzzzzz take action or sugest what shoud i do.waiting for reply

    my number is 0425185613 and my alternate number is 03324274755 i belong from lahore plzzzzzzzzzz take action iam suffering from 2 months

  33. Ali [Oct 25, 2009]

    I have the same problem!!! PTCL suxzzzz…. I don't know what to do!!

  34. umairriaz16 [Oct 23, 2009]

    you can enjoy with ptcl dsl by placing the order onfollowing number and your dsl will be at your home with in 72 hours
    contect on this number
    03454655964

  35. umairriaz16 [Oct 23, 2009]

    No Problem (03454655964)
    Contect on this number or through a Messege with following information
    your name
    your address
    your CNIC
    your phone number for DSL
    and your mobile number for conformation of dsl

  36. umairriaz16 [Oct 23, 2009]

    PTCl wireless broadband is available in Islamabad, Rawalpindi, Lahore, Karachi. but i will work in all Pakistan where ptcl vfone signal is strong
    for pacing the order contect on this number
    03454655964

  37. umairriaz16 [Oct 23, 2009]

    ya ptcl provide it's services in DGK for placing order and get more infor mation about PTCL DSL contect on this number
    03454655964

  38. umairriaz16 [Oct 23, 2009]

    simple call at 1236

  39. umairriaz16 [Oct 23, 2009]

    your speed can be improved if u have your ptcl DSL connection not more one year old. u can change your router i suggest u change it with Hawaii router u speed must be improved in future.
    best of luck

  40. umairriaz16 [Oct 23, 2009]

    first of all it's soo costly and it's not better in speed from PTCL EVO usb wireless Internet
    plz contect on this number to place you order and get more information about PTCL
    03454655964

  41. umairriaz16 [Oct 23, 2009]

    ya u can get it PTCL braodband in Bhakkhar. just contect on this number
    03454655964
    place your order
    you will be connected to your internet with in 72 hours.

  42. umairriaz16 [Oct 23, 2009]

    ya i can help u. call on this number 03454655964 and provide require information your DSL will be active with in 72 hours
    Required Information :
    your name
    your address
    your phone number for DSL
    your CNIC number
    your mobile number for conforming your request

    ok

  43. Muhammad Abdullah Bhatti [Oct 23, 2009]

    Any information baout PTC DSL/BROADBAND in BHAKKAR/DARYA KHAN.
    Muhammad Abdullah Bhatti
    DSL/ Braodband Bhakkar

  44. atharfuuast [Oct 13, 2009]

    can any one tell me that how wateen's internet works? is it better then ptcl internet service?

  45. moiz [Oct 12, 2009]

    i am using ptcl broadband student pakage my downloading speed is so slow.now its 60mb i am not satisfied with it i am just waiting i will change it in some days if ptcl will not take eny action

  46. atifkhanzai [Oct 11, 2009]

    i have DSL Ptcl connection on ph 0223860034 1 mb change to 2 mb urgent

  47. attiq [Oct 9, 2009]

    I having DSL service from ptcl , i facing lot of problem ,signal qoulity is very poor and mostly signal is not availabal , i complain somany time but nobady consider please help me out
    Thank and regard. my e mail address is (attiqcam@yahoo.com)

  48. shahab [Oct 9, 2009]

    hi
    can i get informations about ptcl dsl system whether this service is available in DERA GHAZI KHAN r not?
    shahab
    Doha Qatar

  49. ghazalkhan [Oct 7, 2009]

    hi salam
    kia mujhy infomition mil sakti hai v wireless broadband conection k bary me or ye bhi btain k kohat city me avilabe hai ya nai or monthly charjes kitny aty hain or is ko lgwany ka kia poceejr ho ga or kitna M.B mil skta hai plz help me nd give me som informition plz plz plz me waiting ur reply ok

  50. nisssha [Oct 6, 2009]

    AoA!

    mera masla yeah hia k maine ptcl dsl ka order place krwaya howa hai abd abhi tak kisi ne action nahe liya, wat should i do know, plz tell me, anyone who knows abt this situation,and yeah ptcl wale zara se b helpful nahe, its disgusting

  51. syedrazahussainshah [Sep 21, 2009]

    aslamoalikum all of u
    yar meray sath aik masla hai voh yeh k k meri net ki speed bth slow hai jesy dail up net laga ho jb k mein ne dsl 1 mbps connection liya howa hai. ap se request hai k plz meri iss maslay mein madad karen.

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